Refund & Return Policy

At Willow Haven Ministries, each item is thoughtfully custom-made specifically for you. Because of the personalized nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has entered production.

Please review all personalization details, sizing, spelling, and shipping information carefully before placing your order, as Willow Haven Ministries is not responsible for customer-entered errors.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos of the issue so we can review and make it right. Our contact information is located HERE.

Shipping carriers are responsible for delivery times and delays once packages have been shipped.

By placing an order through our website or storefront, you acknowledge and agree to this policy.